Tuesday, December 18, 2007

The Project

Latha - my dear cousin - with whom I am quite close called up today and discussed some thing which we have been wanting to do for a long time.  The funny thing is that both of us  are in an industry which has its unique characteristics.  We laugh at it, we work in it, we learn from it and we will continue to talk about it... For me, especially since I come from an industry which is so used to order, process, systems and structured way of doing things, this industry is so different.  In the garb of strategy, some bizzare things are done and are rewarded by customers and employers alike.  You may call the customers gullible or may term the operators as smart. In any case, things are the same.  Fundamentally things do not change and operate in the same quintessential petty mindedness and selfishness in their individual pursuit for power and money. 
 
Coming back to Latha, she has been saying that we have to do something on this and perhaps present some findings / paper based on our observations and collective experience in this industry.  I think it is a great idea.  There is so much of talk these days about processes, quality, value - add, innovation, thought leadership etc etc.  What each one of them means is not clear to the proponents themselves.   I think we have a responsibility to talk about it and at the same time not loathe it or despise it.  We could create some thing which people should think about, reflect and perhaps prepare themselves to face situations when they are wading through the colourful experience in the IT industry.  We are hopeful we will get to have something interesting over the coming months.

Thirst for Mediocrity...

The title itself may bother some.. Why should some one have a thirst for mediocrity ? In an ideal world and thinking, it may not be so... But we hardly live in one. The beauty is that everybody practices it and no one just wants to admit it. Right from the vegetable vendor who may sell you pieces of rotten stuff among good ones or have an uncalibrated weight up to a relationship manager in an MNC bank. I have long wondered why this happens almost everywhere and at most of the times (By most I mean 99%). I suppose it has to do with the intention on the part of the practicing mediocran (that is a cool phrase coined by me) to complete the work he is doing - which at most instances refers to rendering service to a customer. The purpose of a service is expected to be fulfillment of the service seekers' expectation. But here we only seek to complete the work - however shabby and incomplete it may be. My theory is substantiated by countless examples... It is also reflected in the state of things around us. We MAKE good things but do not make them to last long or take care of them. Hence the bad roads, the building which loses its radiance quickly and so on. Some may argue it is because we do not maintain them. Well, I would say that it is part of the whole scheme of work. Building some thing that cannot be maintained (either by design or by intention), providing a service that cannot be sustained all fall under the umbrella of mediocrity.
One of the oft repeated phrases is "New" in everything you buy - be it service or a product. For these people who provide these "New" stuff, it is an escape from the previously existent entity which was left incomplete... None of the things that are advertised as "New" sustain for long. Why is that ? I strongly feel it again points to mediocrity. Do some thing, label it "New", push it in the market, people will buy it and by the time they realise, push another one that is "latest".